Returns & Exchanges

At Katto, we want you to love every purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. If you are not completely satisfied, simply follow our streamlined process to receive a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the products are in unused and resellable condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided by our portal, attach it securely to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days to your original payment method.